Custom Order Inquiry
Unless noted, all items in our shop are made after the order is placed and will ship within 3-4 weeks with UPS from South Carolina. The tracking number will be emailed to you from Goshippo.com.
We accept cancellations within 72 hours of your order.
If your order arrives damaged, contact us immediately and save all packaging materials and the box. All shipments will be insured. The insurance company will request photos of the broken item, box, and packing materials.
The following items can’t be returned or exchanged:
Because of the nature of these items, we can’t accept returns for custom orders unless we’ve made an error in the measurements that affects the ability to use the product.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend including shipping insurance and tracking your returned item(s).